Customer Wall

CUSTOMER WALL POLICY

Customers may be placed on the Wesley Yachts Customer Wall for serious violations, repeated policy violations, or behavior that creates a financial, safety, or operational risk.

A customer may be placed on the Customer Wall for:

1. No-Show / Last-Minute Cancellation — Failing to show up or canceling without following the cancellation policy.
2. Payment Issues — Chargebacks, fraudulent payments, disputed payments without valid cause, or intentionally failing to pay an agreed balance.
3. Fraud or False Information — Providing false identification, false contact information, or misleading reservation details.
4. Property Damage — Intentionally or negligently damaging the yacht, equipment, furnishings, or other property.
5. Theft — Removing property or equipment from the yacht without authorization.
6. Unsafe Behavior — Fighting, threatening crew, reckless behavior, or refusing to follow the captain or crew’s safety instructions.
7. Unauthorized Guests — Bringing additional guests who were not included in the reservation without approval.
8. Unauthorized Items or Activities — Bringing prohibited items or conducting activities that violate yacht, marina, or applicable rules.
9. Abusive or Disrespectful Conduct — Harassment, threats, discrimination, or repeated inappropriate behavior toward staff or crew.
10. Repeated Violations — Multiple policy violations, even if each individual violation is minor.

CUSTOMER WALL STATUS

Placement on the Customer Wall may result in:

• Future reservations being declined.
• Additional deposits or verification requirements.
• Refusal of service.
• Cancellation of future reservations when permitted under the applicable booking terms.

Wesley Yachts reserves the right to review each situation individually. Placement should be based on documented conduct or a legitimate business reason and should not be used for discriminatory purposes.